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Tourism : welcoming foreign customers

The tourism sector is booming, making it a keystone force in driving the French economy. France is the world's foremost visiting destination, endowed with an exceptionally rich heritage that attracts a growing number of tourists. However, if it wants to maintain its leader status and boost growth, France has to win its customers' loyalty by further improving the quality of its welcome and services, both of which are vital given the increasingly intense competition...

Seventy-eight million international tourists visited France in 2006, 2.7% more than in 2005; 2005 and 2006 figures for overnight stays remained stable at 491 million.

The tourism market

The current trend is for shorter stays (the average stay has decreased from 7.5 days in 1996 to 6.5 days in 2005). There were 116 million day trippers in 2006 against nearly 86 million in 1996, the year of the first count. The overall rise in international tourism revenues was estimated at 2.5% in 2006. The drop in the number of European tourists, which has been observed over the last few years, levelled out in 2006. France has been a preferred destination for Spanish and Portuguese tourists for many years now, with overnight stays up by 8% since 2005.
English tourists now outstrip the Germans in terms of arrivals. The number of tourists from Belgium and Luxembourg is down in terms of both overnight stays and arrivals, but up in terms of day-trippers. Dutch tourists, whose numbers had been falling over the last five years, are now favouring France once again.
Since 2004, there has been a boom in tourists from new EU entrants, non-EU European countries and Scandinavia. There has been a slight 3% rise in the number of American tourists making overnight stays, while Canadian tourists have been visiting France in ever greater numbers since the 2001 and 2003 international crises.
In contrast to 2005, which heralded the return of Japanese visitors and Asian customers in general, 2006 was not such a good year as it was marked by a net downturn in the numbers of Japanese tourists. Chinese tourism (first identified in 2006 in the Tourism management survey) accounts for some 600,000 arrivals. There has been a sharp drop in the numbers of customers from Africa and the Middle East .

How France ranks in the tourism sector

France's leader status in the tourism sector is largely due to its outstanding situation which boasts an immense regional diversity, a cultural heritage of worldwide renown, an incomparable gastronomic heritage coupled with an exceptional catering offer, a French way of life that is envied and sought after the world over, outstanding environmental quality, a large and diversified range of accommodation solutions, and an efficient transport network, among much else. Despite its many advantages, France nevertheless ranks third behind the USA and Spain. Tourism represents a major, if not essential, share of regional GDP (36% for Corsica, 15% for Languedoc-Roussillon, 11.5% for the PACA [Provence-Alpes-Côtes d'Azur] region). Some 230,000 businesses work in the tourism sector, 85% of which are represented by cafés, hotels and restaurants. The tourism industry directly employs a million people and generates a "face-to-face" economy that drives other activity sectors such as trade, agri-foods, foods, etc. resulting in the creation of another million jobs. Gastronomy and catering are tourist focal points and one of the key assets of the French offer. Trade professionals need to tailor their gastronomic know-how to the specific expectations of our guests in order to satisfy as many people as possible. Food is at the heart of the tourist experience, as, in the words of Brillat-Savarin "to invite somebody is to take care of their happiness while in your home". Foreign tourists spend over 25% of their budget on eating out at hotels, restaurants and tables d'hôtes; so the boom in the tourist industry has a positive knock-on effect on the catering and restaurant sector.

Improving our welcome and building customer loyalty

The manner in which tourists are welcomed is pivotal to ensuring their loyalty and differs depending on which country they come from. This means it is essential to find out in advance about their respective tastes, food habits and expectations.
Germans generally look for copious menus, prepared by professional French chefs, regional products and cuisine, natural and organic produce, as well as having a particular liking for French bread and cheeses. Americans expect a customised welcome and high-quality service. Wines and cheeses are emblematic of French gastronomy. They look for a diverse range of products that reflects a genuine French gastronomy, in addition to the "expresso" coffee, one of the key symbols of French sophistication.
British tourists enjoy our regional wines, our diverse range of quality vegetables and our large cheese selection, plus fresh country-style bread and, surprisingly enough, our selection of teas, one of which is British in origin.
Used to eating and going out late, Spanish tourists have a particular liking for fish and seafood produce, in addition to French regional wines and cheeses. They also have great regard for the professional know-how in the restaurant sector. Italians prefer a lighter cuisine based on fish and seafood dishes, quality wines, a large selection of desserts and a real French breakfast.
The Japanese like copious western European style breakfasts and tend to eat early. They love fish and steamed dishes, and generally ask for smaller portions and menus. They tend to steer clear of strong cheeses and strong-tasting foods in general.
The Russians go for zakouski-style tasting menus, traditional French foods, brasseries, gastronomic restaurants, seafood, chateaux wines and strong spirits, midday soup (but not light broth), tonic breakfasts and large dinner parties.
The Chinese, on the other hand, are new to tourism and are not very adventurous when it comes to trying out foreign cuisine. There are nevertheless some dishes that seem to please them such as onion soup, bouillabaisse, fois gras, snails, pot-au-feu, choucroute, and tarte "tatin", among others. Wine remains a curiosity that they only drink rarely.
The impact of tourism on the agri-foods industry is a powerful lever for both exports and on the internal market, as borne out by the Rungis Market economy for a certain number of professionals.
(Source: Ministry of Tourism, OTCP, CCIP Paris, CRT Ile de France, Néo-Restauration, Maison de la France)
Francis Duriez

Pro reviews

Jean-Pierre Blat
(Director of the Ile-de-France CRT [Regional Tourism Committee)

«Over the last few years the CRT has been analysing the quality of the welcome and the information available to tourists visiting Paris and the Ile-de-France. This process, referred to as the "quality barometer", uses the "mystery customer" technique to help improve the tourist welcome and the related customer satisfaction at sites or with people who are led to interact with tourists from France or abroad through either their location or profession. We should continue to record a rise in tourist consumption over the medium term with the gradual but continuous increase in visitors from the Far East and the regular increase in the numbers of "over-sixties" European tourists. Indian and Russian tourists are also likely to demonstrate increasingly particular and distinctive consumption preferences.

Heribert Bachmann
(Representative of the Munich-based company Käfer - delicatessen products)

«France, especially Paris, is often the preferred destination of German tourists. Germans come to France eager to try world-renowned French cuisine, which is very popular in Germany but also very expensive. They have a particular fondness for seafood and wines. They often eat out at 1 and 2-star restaurants and Paris bistrots. French products are very much in vogue across the Rhine, in Germany, and Rungis Market has a strong reputation there for quality. Since the Berlin Wall came down, more and more German tourists have been visiting France, generally staying for about four to five days. This is very much to Rungis Market's advantage as these tourists are enthusiastic purchasers of French products, with a penchant for top-of-the-range produce.».

Alain Barilleau
(Vice-President of the CCIP-Paris, in charge of tourism - President of the Ecole Ferrandi in Paris)

«We need to differentiate between business and leisure tourism (tourists travelling independently or in groups), which generate very different types of behavioural and spending patterns. Business tourism represents average spending of about €265/day against €210/day for leisure tourism. The Ile-de-France remains the world's leading tourist destination (44 million tourists/year; average stay of 1.5 to 2.5 days). Tourist welcomes are generally satisfactory, but could nevertheless be improved. Most tourists eat at restaurants and hotels in the town centre, with relatively few going to the most exclusive, up-market restaurants. The market for Chinese tourists is currently booming and operates as a self-contained unit (companies, own shops and hotels, etc.); the same system applies to Indian tourists. Chinese tourists spend €6 to €7 a day against €200/day for the other categories. A 2005 survey demonstrated that gastronomic products represented 23% of tourist purchases, ahead of perfumes, clothes and postcards. Traders need to respond quickly to this trend, like restaurant owners for whom we set up an on-line menu translation tool in seven languages. Tourist consumption is good news for Rungis Market. With the number of tourists set to double by 2020, the future is for the taking...».

Hervé Dijols
(First Deputy Vice-President of Synhorcat - President of the Café-Bar-Brasserie sector)

«France is the world's third-ranked tourist destination behind the USA and Spain. Tourists visiting France tend to stay and spend less, which perhaps reflects on the welcome they receive and the need for improvement in this area. Several campaigns have been run to raise companies' awareness of this issue. We have to work hard to make improvements if we are to maintain our leader status, as in Spain which has a very effective quality policy governing tourist welcome and accommodation. Tourism is now the second-ranked foreign revenue generating sector, just behind the automobile industry. The tourist trade (cafés-hotels-restaurants) is a rich source of gains for France, in terms of finances and jobs (the sector counts 1 million employees), not forgetting all the related jobs generated in the food sector, etc. There are two types of tourist: those who maintain their home habits and customs and those who are ready and willing to explore all their chosen destination has to offer (especially in terms of food). Chinese and Indian tourists are no doubt a future customer base, but are still quite hesitant. In addition to the hotel-catering sector, there are a number of food companies (retail grocers, bakers, etc.) that benefit from the tourist business. In this respect, Rungis Market is pivotal to the success of our businesses in the Ile-de-France, while tourism actively drives the Market's economic development.».

Antoine Mirakoff
(Director of Armara - Rungis)

«Nearly 95% of our customer base comprises restaurants and hotels within Paris, from the most exclusive establishments to ordinary brasseries. There are several categories of tourist customer depending on nationality and the period of stay in Paris. Just like the tourists coming from the provinces, customers from America, Eastern countries and Southern Europe (Spain, Italy, Greece, etc.) represent an important business potential at trade shows and conferences. These business tourists are looking for exclusive high-quality products with the result that our sales figures for high-quality fish (line-caught turbot, burbot, line-caught sea bass, John Dory, sole, etc.) literally rocket during these periods, pushing turnover up by 25%. Conversely, holidays or long bank-holiday weekends are not so good for business. Asian customers tend to stick with their familiar Asian cuisine, which we don't serve. Similarly, leisure tourism does not generate business for us to the same degree. Overall, however, tourism is an effective lever for the Rungis Market economy.».

Eric Roy
(directeur général de la société Les Vergers Saint-Eustache -Rungis)

« We target top-of-the-range restaurants and hotels, which doesn't mean we ignore the traditional catering sector though, as quality is not reserved solely for a select few. The fruits and vegetables business is seasonal; our peak business period coincides with spring and summer, running over slightly into autumn (i.e. April to October). Our business activity also follows the trend of our special events, with those targeting the top end of the market generating an extra 5% to 25% of business. Our best period is still June, provided that the weather remains sunny. Up-market restaurants and hotels convey a very strong image, which is good for us insofar as our business is active in this sector. Thus, tourism has a very positive effect on business at Rungis Market ».

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